PRIVACY POLICY
Hound Solo Dog Training and Behaviour Consultancy (Hound Solo, ‘we’, ‘us’) understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law. This Customer Privacy Policy explains how Hound Solo will use any personal information that we collect from you as part of the processing of bookings with us.
Please ensure you have read this Customer Privacy Policy carefully, in particular the section detailing your rights as a data subject in relation to the personal information that we collect about you.
WHO ARE WE
Hound Solo Dog Training and Behaviour Consultancy (Hound Solo) (‘we or ‘us) are a data controller for the purposes of the General Data Protection Act 2018, (i.e. we are responsible for, and control the processing of, your personal information).
WHAT INFORMATION WE COLLECT ABOUT YOU
Personal information we collect from you and how we collect it:
Name
Addresses
Phone numbers
Email addresses
We collect this personal information when you:
Enquire, book, or pay for something through our website or via any link to our online booking system hosted by Accuity Scheduling (Squarespace)
EMAIL INFORMATION
If you choose to correspond with us through email, we may retain the content of your email messages together with your email address and our responses. We provide the same protections for these electronic communications that we employ in the maintenance of information received online, mail, and telephone. This also applies when you contact us through any of our forms using your email address or make a purchase on this site. For further information see the email policies below.
EMAIL POLICIES
We are committed to keeping your e-mail address confidential. We do not sell, rent, or lease our subscription lists to third parties, and will not disclose your email address to any third parties except as allowed in the section titled Disclosure of Your Information.
We will maintain the information you send via e-mail in accordance with applicable federal law.
All e-mails sent from our organisation will clearly state who the e-mail is from and provide clear information on how to contact the sender. In addition, all e-mail marketing messages will also contain concise information on how to remove yourself from our mailing list so that you receive no further e-mail communication from us.
Our marketing emails provide users the opportunity to opt-out of receiving communications from us and our partners by reading the unsubscribe instructions located at the bottom of any e-mail they receive from us at anytime.
HOW DO WE PROTECT YOUR INFORMATION AND SECURE INFORMATION TRANSMISSIONS?
We employ commercially reasonable methods to ensure the security of the information you provide to us and the information we collect automatically. This includes using standard security protocols and working only with reputable third-party vendors. Email is not recognised as a secure medium of communication. For this reason, we request that you do not send private information to us by email. However, doing so is allowed, but at your own risk.
DISCLOSURE OF YOUR INFORMATION
We do not sell, rent, lease or otherwise transfer any information collected whether automatically or through your voluntary action.
We may disclose your personal information to a third party, including a lawyer or collection agency, when necessary to enforce our terms of service or any other agreement between you and Hound Solo.
We may disclose information when legally compelled to do so, in other words, when we, in good faith, believe that the law requires it or for the protection of our legal rights or when compelled by a court or other governmental entity to do so.
HOW WE WILL USE THE INFORMATION ABOUT YOU
We use your personal information in a few different ways:
For administration and management purposes
For the purpose of facilitating bookings, classes and 1-2-1 appointments.
To deal with customer complaints or queries
HOW LONG WE WILL STORE YOUR INFORMATION
We’ll hold on to your information unless you specifically request that we remove it. This allows us to address any future issues you may have with relation to our services, or any future service we may offer.
YOUR RIGHTS OVER YOUR INFORMATION
Data subjects have many rights over their personal information and how it is used. The following rights are available to data subjects (depending on how we collect their personal data):
Right to be informed about what we do with personal data
Right to access personal data
Right to correct personal data
Right to object to, or restrict, the use of personal data (in some circumstances)
Right to delete personal data
Right to stop direct marketing messages
Right to portability of personal data
To the extent you, as a data subject, wish to exercise any of these rights, please contact us at info@houndsolodogtraining.co.uk
CONSENT
Where Hound Solo is using your personal information based on your express consent to this, you have the right to withdraw your consent at any time.
To withdraw your consent please contact info@houndsolodogtraining.co.uk
COMPLAIN TO THE REGULATOR
You have the right to lodge a complaint with your relevant regulatory authority. In the UK this is the Information Commissioners Office and in the Republic of Ireland this is the Office of the Data Protection Commissioner.
MARKETING
If you have given us your contact details, we may use these (in accordance with any preferences you have expressed) to send you marketing messages by post or email to detail offers or events which we think may be of interest. As part of our professional relationship Hound Solo considers that it has a legitimate interest to send you these messages unless you have asked for us not to do this.
You can stop receiving marketing messages from us at any time. You can do this by contacting us at info@houndsolodogtraining.co.uk or by unsubscribing via the link at the bottom of any marketing emails
CHANGES TO OUR CUSTOMER PRIVACY POLICY
We may change this Privacy Policy from time to time, to reflect how we are processing your personal information. If we make significant changes, we will make that clear on the Hound Solo website and booking system hosted by Accuity Scheduling (Squarespace).
HOW TO CONTACT US
Please feel free to contact us if you have any questions about our Customer Privacy policy or the personal data we hold about you.
You can contact us by email: info@houndsolodogtraining.co.uk
By phone: 07768 974971